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Moving the Middle – Part 2

Last time I wrote about today’s many challenges facing retail branches. Specifically, the efforts of sales managers who are seeking ways to solve the branch sales productivity crisis primarily by...

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Overheard on American Airlines

One hears the most interesting conversations on airplanes. I’m on my way home from a very successful east coast trip where I had the privilege of discussing Trust-Based Selling with a client and four...

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